Returns & Refunds Policy
Last updated: October 5, 2026
1. Right of Withdrawal
If you are a consumer purchasing online, you generally have the right to withdraw from the purchase contract within 14 days of receiving the goods without giving a reason, subject to applicable legal exceptions.
2. How to Exercise Your Right
To exercise your right of withdrawal, contact us before the applicable deadline:
Email: info@aestyle.eu
Please include:
- Your name
- Order number
- Product(s) you wish to return
- A clear statement that you wish to withdraw from the contract
You may also use a statutory withdrawal form where applicable.
3. Condition of Returned Products
Returned products should be unused, undamaged and in their original condition, except for handling reasonably necessary to inspect the nature, characteristics and functioning of the goods.
You may be responsible for diminished value caused by handling beyond what is necessary to inspect the goods, where permitted by applicable law.
4. Customised and Made-to-Order Products
The statutory right of withdrawal may not apply to goods made to the consumer’s specifications or clearly personalised, where the applicable legal exception applies.
This may include certain custom-made decal products.
If an exception applies to a particular product, this will be communicated before purchase where required by law.
5. Return Shipping Costs
Unless applicable law requires otherwise, the customer is responsible for the direct cost of returning goods when exercising the statutory right of withdrawal.
6. Refunds
When a valid withdrawal is exercised, AE Style will refund the applicable payments within the period required by law.
Where required by law, the refund includes the standard delivery cost paid for the original shipment. Additional costs resulting from choosing a more expensive delivery method are not necessarily refundable.
Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed or required by law.
7. Faulty or Incorrect Products
If a product is defective, damaged or does not conform to the contract, please contact us:
Please provide your order number and, where useful, photographs showing the issue.
Statutory consumer rights for faulty or non-conforming goods remain unaffected. EU consumer rules provide a minimum two-year legal guarantee for goods.
8. Contact
Returns and refund requests: