Warranty & Complaints Policy
Last updated: October 5, 2026
AE Style provides products subject to applicable statutory consumer rights.
1. Legal Guarantee
Consumers purchasing goods are protected by the applicable statutory legal guarantee. Under EU consumer rules, goods are generally covered by a minimum two-year legal guarantee.
This legal guarantee applies independently of any commercial warranty offered by a manufacturer or seller.
2. When a Product Has a Problem
If you believe a product is defective or does not conform to the contract, contact:
Please provide:
- Order number
- Product name
- Description of the problem
- Photographs or other evidence where appropriate
3. Assessment
AE Style may request additional information or photographs to assess the reported issue.
Depending on the circumstances and applicable law, the available remedy may include repair, replacement, price reduction or refund.
4. Installation and Use
Products should be installed and used according to the supplied instructions and intended purpose.
Damage caused by incorrect installation, misuse, improper surface preparation, modification or other customer-caused damage may not constitute a lack of conformity.
This does not limit mandatory statutory consumer rights.
5. Complaints
We aim to resolve complaints fairly and promptly.
Please send complaints to:
We will respond within the period required by applicable law.
6. Statutory Rights
Nothing in this policy limits or excludes mandatory rights provided to consumers under applicable law.